Privacy & cookies
How Aegon use your personal information
How Aegon use your personal information
Cookies - for information on what cookies are used on our websites and how to manage them, visit our cookies page.
This privacy notice tells you what to expect when the Aegon UK group (we) collects personal information. This applies to:
We collect information to provide better services to our customers.
We don’t sell personal information or use your personal data for any purposes other than those outlined, unless you authorise it. The Protecting Your Personal Information leaflet will give you more detail.
Aegon Investment Solutions Ltd and Scottish Equitable plc are subsidiary companies of Aegon UK plc. They and other Aegon UK plc subsidiary companies may send you marketing information. Please write to Brand and Marketing Media, Aegon, Edinburgh Park, Edinburgh, EH12 9SE if you don't want to receive this.
If we collect medical data, we may use it to assess any claims you make under the plan, and we’ll hold it for as long as we're required to. We may pass it to re-assurers, private investigators, medical professionals and/or healthcare management companies (which would be used to arrange medicals).
We may also use publicly available information during the claims validation process.
We have policies in place, which means that we hold all personal data securely and limit access to those who need to see it. We apply extra security to sensitive personal data, such as medical details.
We’re legally obliged to make information available to regulatory bodies or authorities such as the Financial Services Authority or HM Revenue & Customs (HMRC). We may also have to disclose information to comply with money laundering laws and for other purposes, for example detecting crime.
We’ll also share permitted relevant information with anyone acting on your behalf (for example a financial adviser) so they can fully carry out their role as agent.
We may also disclose your information to third party organisations who process data on our behalf. This could include processing information outside the European Economic Area (EEA), for example the USA. However, where such processing takes place, appropriate controls are in place to ensure the protection of your information. Those third party organisations may process and store your personal information abroad and may have to disclose it to foreign authorities to help them in their fight against crime and terrorism
We can receive individual planholders' and/or scheme members’ personal information from, and provide it to, employers, trustees and financial advisers, as long as we have the appropriate authority. For example, they can:
We fully support and follow the principles of Data Protection, as set out in the Data Protection Act (‘the Act’). We make sure that our staff – and those acting on our behalf – obtain, use and disclose personal data lawfully and correctly. We don’t believe we can operate successfully otherwise. It’s also important in making sure everyone we deal with has confidence in us. This policy operates in all of our offices – both in the UK and overseas.
By using appropriate and consistent management and controls, we’ll:
You have a number of rights under the Data Protection Act, including:
Either way, opting-in or opting-out will be up to you and, in addition, if you do not want us to use your personal information for a particular purpose or disclose it to a third party, you may opt out at any time by contacting us as detailed below.
Specific opt-outs may also be provided at the point of collection or along with the communications to you. Please note though, by opting-out, you may not be able to participate in certain activities on our websites.
For Aegon UK customers, if you want a copy of your personal data, please write to Data Protection Officer, Aegon, Lochside Crescent, Edinburgh Park, Edinburgh, EH12 9SE, enclosing your details, a description of the information you want and a cheque for £10, made payable to Aegon UK.
For Aegon Investment Solutions (Aegon Retirement Choices), if you want a copy of your personal data, please write to Aegon Retirement Choices, Lochside Crescent, Edinburgh Park, Edinburgh, EH12 9SE, enclosing your details, a description of the information you want and a cheque for £10, made payable to Aegon UK
Our online services are:
When you visit our website, our web server automatically records the name of your internet service provider, the website from which you visit us, the websites you actually visit and the date and length of your visit.
Additional personal data is only stored if volunteered by you, for example registration, email alerts and other site features.
We use various social media networks, such as Twitter, LinkedIn, YouTube etc for more detail please see our social media guidelines.
We operate an online recruitment portal called iRecruitment through our website.
Aegon UK Corporate Services Limited is the data controller of any information you give us. We’ll only use this information for assessing your application against the selection criteria for the particular position you’ve applied for, and for processing your application throughout that selection process.
We may use internet and social media searches to perform due diligence on candidates in the course of recruitment. Where we do so, we will comply with all applicable data protection, employment and equality legislation.
We’ll treat your personal information in confidence and won’t disclose it to any third parties, except where:
We’ll keep your CV and the results of any screening processes for 3 months after the conclusion of the recruitment process. If your application is successful, we’ll keep the information and hold it during your employment.
We will not hold your information any longer than we require to, but we may retain some information (for example relating to HMRC records) for up to 6 years following termination of employment. Our Data Protection Policy means that we hold all personal data securely and limit access to those who need to see it. We apply extra security to sensitive personal data, such as medical data and results of criminal checks.
You have the right to request a copy of the personal data we hold about you. If you want a copy of your personal data, please write to Data Protection Officer, Aegon, Lochside Crescent, Edinburgh Park, Edinburgh, EH12 9SE, enclosing your details, a description of the information you want and a cheque for £10, made payable to Aegon UK.
We’re committed to ensuring your information is protected and held securely. However, the internet is not a secure medium and we can’t accept responsibility for the security of an email during transmission or for non-delivery of that email.
There are a few simple steps you can take to protect your computer and internet connection – view our tips here and select the 'security' tab.
We’ve put security policies, rules and technical measures in place to protect the personal data that we have under our control from:
All our employees and data processors who have access to, and are associated with, handling our visitors’ personal data are obliged to respect its confidentiality.
This website may contain links to other websites. If you use the links to leave this website and visit a website operated by a third party, then we don’t have any control over that website. So we can’t be held responsible for the protection and privacy of any information that you provide while visiting such websites.
We keep our privacy notice under regular review. This privacy statement was last updated on 28 January 2014.